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Return & Refund Policy

Return & Refund Policy

Thanks for shopping with us.

If you are not entirely satisfied with your purchase, we're here to help.



Returns

You have 7 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.


Made-to-measure products

Made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your account, credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Faulty or damaged products

In the unlikely event that a delivered product (including made-to-measure items) is faulty or damaged, we will exchange it or provide you with a full refund, as long as we are notified of the product’s fault within 7 days of it being delivered to you.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

If you have any questions on how to return your item to us, contact us.



Tudor House

49 Grosvenor Road

Birmingham,

B6 7LZ

United Kingdom


Tel:+44(0)121 328 7660

email: sales@ukcbs.com







































































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